Privacy Policy
Last updated: 4 November 2026
This policy explains how Full Stack Films collects, uses, shares and protects personal information. It covers our website (fullstackfilms.com.au and fullstackfilms.com), our video production and documentary work, and the ways we communicate with clients, crew, participants and the public, including email, phone calls and text messages.
Who we are
“Full Stack Films”, “we”, “us” and “our” means Full Stack Films (The Trustee for Josh Janssen Productions Trust, ABN 12 548 398 936), also trading as Vertical Video.
Address: Suite 430, 102 Ormond Rd, Elwood VIC 3184, Australia
Email: hello@fullstackfilms.com
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where we work with people overseas, including participants in the United States, we also aim to respect the privacy rights they have where they live.
Who this policy covers
Clients and potential clients, and their staff
People who appear in, are interviewed for, or take part in our videos and documentaries (for example In Guns We Trust)
Crew, freelancers, contractors and suppliers
People who contact us, visit our website, subscribe to our updates or sign up for text messages
People who call our business phone lines
What we collect
Depending on how you deal with us, we may collect:
Contact details: name, email, phone and mobile number, postal or business address, company and job title.
Production and participant information: what you tell us in pre-interviews and interviews, your image, voice and likeness in footage and photos, signed release and consent forms, location and scheduling details, and anything you choose to share about your story.
Crew and supplier information: rates, availability, ABN, bank details for payment, insurance and qualifications, emergency contacts, and dietary or access needs you tell us about for a shoot.
Client project information: briefs, scripts, footage, files and feedback you share with us, including through our file-sharing, review and production tools.
Communications: emails, form submissions, text messages, call recordings, voicemails and transcripts.
Payment information: invoicing and payment records. Card payments are processed by third-party payment providers, and we do not store full card numbers.
Website and device information: pages visited, approximate location, browser and device type, and similar data collected through cookies and analytics tools.
Social media information: if you interact with us on YouTube, Instagram, TikTok, Facebook, LinkedIn or X, we may see your public profile and the comments or messages you send.
Sometimes footage, interviews or files may reveal sensitive information, such as health, political opinions, religious beliefs or criminal history, especially in documentary work. We only collect sensitive information with your consent, or where the law allows, and we take extra care with it.
How we collect it
We collect information directly from you, for example when you fill in a form on our website, email or call us, sign a release, take part in filming, or reply to a text. We may also collect it from clients and producers we work with, from crew agencies and referees, from public sources, and from service providers such as our analytics and payment tools.
If you give us information about someone else, such as a colleague or a family member who will be on camera, please make sure they know you have done this and point them to this policy.
How we use it
We use personal information to:
plan, film, edit, deliver and promote video productions and documentaries
manage releases and consents, and keep records of what each person agreed to
communicate with you about shoots, schedules, screenings, releases and project updates
send you newsletters and updates you have asked for (you can unsubscribe at any time)
send text messages you have agreed to receive (see “Text messages (SMS/MMS)” below)
answer and manage calls and enquiries
engage and pay crew, freelancers and suppliers
invoice clients and manage payments
run, secure and improve our website, tools and services
meet our legal, tax, insurance and record-keeping obligations
Footage and interviews may be published as part of a finished film or video, including on YouTube, social media, streaming platforms, at festivals and screenings, and in promotional material. What is published depends on the release or agreement you signed. If you have questions about how your footage will be used, please contact us.
Text messages (SMS/MMS)
We may send text messages, including to Australian and United States mobile numbers, to participants, interviewees, clients and crew. These can include production and shoot logistics, In Guns We Trust participant updates, screening and release news, and replies to your messages. We only text people who have given us their number and agreed to hear from us, and you can opt out at any time by replying STOP. Reply HELP for help. Message and data rates may apply. More detail is in our SMS Terms at fullstackfilms.com.au/sms-terms.
We use a third-party messaging provider (currently Telnyx) to send and receive texts. They process your number and messages only to deliver the service.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Phone calls, recordings and AI tools
Calls to our business phone lines may be answered by an AI receptionist, and calls may be recorded and transcribed so we can respond properly and keep accurate records. Where required, we will tell you at the start of the call. If you don’t want to be recorded, you can email us instead.
We use AI and automation tools to help with our work, such as transcribing interviews and calls, logging and searching footage, drafting summaries and managing our inbox and schedule. These tools may process personal information on our behalf. We choose providers with reasonable security and privacy terms, we don’t allow them to sell your information, and a person on our team stays responsible for decisions that matter to you.
Who we share it with
We share personal information only where needed, with:
clients and production partners on the project you are involved in
crew, editors and contractors working on a production
broadcasters, distributors, festivals and platforms when a finished work is released
service providers who help us run the business, such as cloud storage and file sharing, email and calendar, phone and SMS, AI transcription, website hosting (Framer), analytics, accounting, invoicing and payment providers
our professional advisers, such as accountants, lawyers and insurers
government or regulators where the law requires it
We do not sell personal information.
Overseas transfers
Many of our service providers are based in, or store data in, the United States and other countries. When we use overseas providers we take reasonable steps to make sure they protect personal information in a way that is consistent with the APPs. By dealing with us, you understand your information may be stored or processed outside Australia.
Cookies and analytics
Our website uses cookies and similar technologies, including Google Analytics and Framer’s built-in analytics, to understand how the site is used and to improve it. These tools may collect information such as your IP address, device and browsing activity. You can block or delete cookies in your browser settings, and you can opt out of Google Analytics using Google’s browser add-on.
Website forms and email
When you submit a form on our website, your details are sent to our team by email and stored by our website and email providers. We use them to reply to you. If you subscribe to updates, we will email you from time to time, and every email has an unsubscribe link.
Children
Our website and messaging are not directed at people under 18, and we do not knowingly collect personal information from children online. When a production involves a minor, we only film or collect their information with the consent of a parent or guardian, and we follow child safety and working with children requirements.
How we keep it safe
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. This includes access controls, password managers and two-factor authentication, encrypted storage and transfers where available, and limiting access to people who need it. Footage and project files are kept on secure drives and cloud storage. No system is perfectly secure, so please contact us straight away if you think your information has been compromised.
We keep information for as long as we need it for the purposes above, including the life of a film or video and our legal and tax record-keeping obligations. Signed releases are kept for as long as the footage is in use. When we no longer need information, we delete or de-identify it.
Your choices and rights
You can ask to access the personal information we hold about you, or ask us to correct it. You can also ask us to stop sending you marketing emails or texts at any time. We will respond within a reasonable time, usually within 30 days. We may need to confirm your identity first, and there may be some situations where the law lets us refuse a request, in which case we will tell you why.
Please note that once footage has been published or delivered under a signed release, we may not be able to remove it. We will always talk with you about what is possible.
United States residents. If you live in the United States, including California, you may have rights under your state’s privacy laws to know what personal information we collect, to ask us to delete or correct it, and to opt out of the sale or sharing of personal information. We do not sell personal information or share it for cross-context behavioural advertising. To make a request, email hello@fullstackfilms.com. We will not discriminate against you for exercising your rights.
Complaints
If you have a concern about how we have handled your personal information, please contact us first at hello@fullstackfilms.com and we will try to resolve it quickly. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.
Changes to this policy
We may update this policy as our work changes. The latest version will always be on this page, with the date it was last updated.
Contact us
Full Stack Films
Suite 430, 102 Ormond Rd, Elwood VIC 3184, Australia
hello@fullstackfilms.com